Does this describe you?
zlien is one of the fastest-growing tech companies in New Orleans, and has been named one of New Orleans CityBusiness "Best Places to Work". Since 2007, zlien has helped more than 25,000 contractors and material suppliers use the lien rights process to make payments easier on their construction projects. Our software platform makes lien rights simple, so the contractors and suppliers can complete projects on time and under budget with the peace of mind that they are going to get paid.
Our Support Team helps make the construction industry fair by supporting zlien's customers in successfully navigating our software. You will often be working with customers who are either using us for the first time, or may not use us often. Your day to day activities will involve engaging these folks with our software and resources, and ensuring they see the most value out of our service. You’ll get comfortable with industry terms and knowledge, and you’ll provide a calm, positive support experience from the first time someone visits our site, until they’re ready to leave us a five-star review or upgrade to our premium features.
Customers can get in touch with us three ways: email, chat, and phone calls. You’ll be following a schedule to provide live coverage to all three of these tools. Many of these folks will be brand new to zlien, and may need extra support to use the software.
We’re looking for a team member with the following attributes:
Your goals will involve:
Why Join zlien?
Why Join Support?
Nice to Haves:
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