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Customer Training & Education Associate

Job Overview:  The zlien Customer Success team is expanding! We're looking for a Customer Training and Education Associate who is just as comfortable teaching a room full of people how to use zlien as they are publishing an online tutorial or a creating a beautiful one-pager. In this role you will work on the front lines managing a portfolio of customers as they progress through the onboarding phase. By interacting directly with customers you will become intimately familiar with our product, our core customer base, and the construction payment industry. You will apply what you learn on the front lines to creating and implementing high impact educational offerings that drive adoption throughout the customer lifecycle.  These will not only enhance the customer experience but also strengthen zlien's position as the thought leader in the industry.

In this role you'll get to:

  • Create WOW first impressions for zlien customers
  • Manage a portfolio of core customers during their onboarding phase
  • Conduct training sessions on zlien's product, zlien methodology, and industry best practices (mostly online, rare in-person/travel requirement)
  • Create new educational content including courses, webinars, training guides, and more
  • Market these new offerings and grow them as a revenue source for zlien
  • Assist with evaluating the effectiveness of our training programs and educational offerings
  • Own the curation and improvement of zlien's external knowledge base
  • Collaborate with all levels of zlien's organization to improve our product and customer experience
  • Work closely with the small but mighty Training and Onboarding team to innovate on and scale our current processes

What you can expect in your first year:

Expect to be challenged by this question: How can we scale and expand our impact to reach 10x as many customers as we do today, and educate them on zlien's product and methodology more effectively than we ever have before?  Every day you will make a difference for people across the country as you will empower people to get what they earn.

While you will be performing in a Customer Success/customer-facing Role, the overall position will be expansive and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of zlien. You will be entering the growing market of Customer Success functions, named one of the top 5 emerging roles in LinkedIn's 2017 U.S. Emerging Jobs Report.

What should be true about you:

  • You're a natural educator. You love taking someone through a new process and have them find success and do it over and over again every day. You would like teaching your mom how to use an iPad.
  • You're an exceptional communicator over phone, email, and video chat. You stand out for being clear, concise, and engaging. You have strong active listening skills.
  • You can be patient, kind, and charming even on a bad day.
  • You enjoy going above and beyond to deliver exceptional service to others.
  • You're comfortable with high expectations and rapidly changing environments.
  • You're a resourceful self-starter who is driven to make an impact.
  • You have previous experience or interest in customer marketing, e-learning, instructional design, and/or online content creation.

Nice to haves:

  • Bachelor’s degree with emphasis on communications, marketing, and business
  • Previous experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Graphic design capabilities
  • Wordpress experience

About zlien

At zlien, we're all working to make complex things simple, and that’s because we believe simple things are more fair and empowering than complicated things. In construction, one of the world’s largest industries, the payment process is over-complex. We’re building an ecosystem around payment that connects builders, subcontractors, suppliers, developers, banks, and others in the exchange of payment. It solves a headache. It saves people time and stress. And ultimately, it shines a light on a very unjust and messy process, making it more fair and transparent for all.

We're a high-growth tech startup in the exciting construction technology category. Our headquarters in New Orleans recently won the honor of "Best Place to Work" for large companies by New Orleans CityBusiness in 2018. We also have offices in Austin, TX and Cairo, Egypt. We’re a rapidly growing team working on interesting and worthwhile problems, and we have a mountain of opportunity for you.

Are you ready?

Benefits & What We Offer:

  • You’re going to love us
  • You’re going to be challenged
  • We care about where your career will be in 3, 5, or 10+ years, and in getting you there
  • 100% paid individual medical insurance. Option to add dental, vision, and dependent coverages.
  • Flexible sick & personal leave policy
  • Open vacation policy without any maximum. We do require employees to take a minimum of 5 days off in a row each year.
  • Subsidized International Travel: We subsidize international travel airfare. Qualify for one subsidy every 12 months, with amount of subsidy determined by tenure (i.e. $450 in 1st year, $650 in second year, and so on.)
  • Equity, per company’s general stock grant plan
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