Job Overview: The zlien Customer Success team is expanding! We're looking for a Customer Training and Education Associate who is just as comfortable teaching a room full of people how to use zlien as they are publishing an online tutorial or a creating a beautiful one-pager. In this role you will work on the front lines managing a portfolio of customers as they progress through the onboarding phase. By interacting directly with customers you will become intimately familiar with our product, our core customer base, and the construction payment industry. You will apply what you learn on the front lines to creating and implementing high impact educational offerings that drive adoption throughout the customer lifecycle. These will not only enhance the customer experience but also strengthen zlien's position as the thought leader in the industry.
In this role you'll get to:
What you can expect in your first year:
Expect to be challenged by this question: How can we scale and expand our impact to reach 10x as many customers as we do today, and educate them on zlien's product and methodology more effectively than we ever have before? Every day you will make a difference for people across the country as you will empower people to get what they earn.
While you will be performing in a Customer Success/customer-facing Role, the overall position will be expansive and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of zlien. You will be entering the growing market of Customer Success functions, named one of the top 5 emerging roles in LinkedIn's 2017 U.S. Emerging Jobs Report.
What should be true about you:
Nice to haves:
At zlien, we're all working to make complex things simple, and that’s because we believe simple things are more fair and empowering than complicated things. In construction, one of the world’s largest industries, the payment process is over-complex. We’re building an ecosystem around payment that connects builders, subcontractors, suppliers, developers, banks, and others in the exchange of payment. It solves a headache. It saves people time and stress. And ultimately, it shines a light on a very unjust and messy process, making it more fair and transparent for all.
We're a high-growth tech startup in the exciting construction technology category. Our headquarters in New Orleans recently won the honor of "Best Place to Work" for large companies by New Orleans CityBusiness in 2018. We also have offices in Austin, TX and Cairo, Egypt. We’re a rapidly growing team working on interesting and worthwhile problems, and we have a mountain of opportunity for you.
Are you ready?
Benefits & What We Offer: