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Customer Success Account Manager - Mid Market

About Customer Success

Customer Success jobs are ranked as one of the top 25 Best Jobs in America. Get your seat on the rocketship now while this job in the tech space continues to grow.

About zlien

At zlien, we empower people to get what they earn. In construction, one of the globe’s biggest industries, the payment process is broken. We’re building an ecosystem around payment that connects builders, subcontractors, suppliers, developers, banks, and others in the exchange of payment.

We’re a fast-growing technology startup based in New Orleans, with offices in Austin and Cairo, Egypt. We have San Francisco and Austin-based venture investors, like Brick & Mortar Ventures, Altos Ventures and S3 Ventures. If you're looking to join a rapidly growing team working on interesting and worthwhile problems, then we have a mountain of opportunity for you.

Are you ready?

Job Overview: zlien Account Managers provide new value to our customers. You will be measured on: renewals and expansion revenue. This role works with our mid-market customers.

Job Responsibilities:

  • Own overall relationship from the beginning of the customer journey with your customer portfolio
  • Increase your customer adoption, stabilize retention and promote loyalty
  • Identify and close upsell opportunities on a weekly basis
  • Work with your customers to establish company goals and set objectives for using zlien
  • Complete unique user touchpoints and advocate user needs and issues across departments – sales, operations, product and development
  • Secure subscription renewals
  • Occasional travel requirements for in-person, user visits

What will you gain?

The overall position will be expansive, and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of zlien. You're also entering the growing market of Customer Success functions receiving heightened recognition in the SaaS industry.

Travel Expectations:

This job will require light-to-moderate travel within the United States. Travel will be to make customer visits such as trainings and/or to attend conferences.

What should be true about you:

  • College degree
  • Resourcefulness
  • Driven Multi-tasker
  • Proficiency with Mac Operating System
  • Proficiency with Standard Business Applications, and Operational Applications
  • Intellectually Curious
  • Experience working in a customer-facing role

One of our core values is Passionate About Fairness. We are an equal opportunity employer and value diversity at our company. We do not discriminate.

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