At zlien, we’re changing the way the construction industry manages the payment cycle on construction projects. zlien provides a powerful, intuitive software platform that is making construction payments more fair, and we are building an amazing, high-growth company along the way.
We’re a technology startup based in New Orleans, and we’re in the exciting construction technology category. We have San Francisco venture investors, like Brick & Mortar Ventures and Altos Ventures. We’re a rapidly growing team working on interesting and worthwhile problems, and we have a mountain of opportunity for you.
Are you ready?
If you said yes to the question above, zlien is the place for you. We are looking for an upbeat, detail-oriented team member to join our Support Team. Our Support Team helps make the construction industry fair by supporting zlien's users to successfully navigating our platform.
We’re looking for a hard working team member with a helpful attitude to guide our users through a variety of mediums, such as email, chat, and phone calls. You will need to be a creative problem solver, with a great sense of empathy while also being capable of keeping an eye on the objective needs of the organization. This is an opportunity to work for a growing company with a wonderful team, and an opportunity for personal growth that doesn’t come along often.
Your goal will be to troubleshoot platform and resource questions and issues with users who reach out to zlien, and proactively engage with users who may not be using the platform optimally. You will want to have a great eye for detail, and the ability to identify potential sales opportunities, problems or bugs in the platform, and customer confusion. Having a personable and motivational attitude is a great asset for this role and in communicating effectively with our users.
The typical day includes working on a schedule of tasks revolving around our users. You will be communicating with users both reactively and proactively in a variety of mediums, as well as working with many of our departments, such as our Sales, User Success, Finance, Product, and JobSight teams, to ensure the success of our users. This role will provide you with a full picture of the different teams and functions of a high-growth technology company.
What will be expected of you:
Interact often with our users and teams
Be thorough, and follow through
Communicate effectively and empathetically
Why Join zlien?
What should be true about you?
Nice to Haves: